Privacy Policy

Last updated: April 1, 2026

1. Introduction

KiwiBridge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kiwibridge.nz and use our virtual assistant services.

We comply with the New Zealand Privacy Act 2020 and are committed to ensuring your personal information is handled responsibly and transparently.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact forms
• Book a consultation through Calendly
• Engage our virtual assistant services
• Contact us via email, phone, or WhatsApp

This information may include:

• Name and job title
• Company name
• Email address
• Phone number
• Business address
• Service requirements and preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our virtual assistant services
• Communicate with you about your inquiries and service requests
• Process and manage your service subscription
• Send you administrative information and updates
• Improve our website and services (only with your consent for analytics)
• Send marketing communications (only with your explicit consent)
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. Legal Basis for Processing

Under the New Zealand Privacy Act 2020, we process your personal information based on:

• Consent: When you voluntarily provide information for specific purposes
• Contract: To perform our contractual obligations when you engage our services
• Legitimate Interests: To improve our services and protect our business
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and providing services (e.g., Calendly for scheduling, cloud hosting providers)
• Virtual Assistants: With our assigned virtual assistants solely for the purpose of delivering your requested services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

6. International Data Transfers

KiwiBridge is based in New Zealand. While our virtual assistants may work remotely from various locations, we ensure that all personal information is handled in accordance with New Zealand's Privacy Act 2020. We implement appropriate safeguards to protect your information regardless of where it is processed.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure cloud storage with access controls
• Regular security assessments
• Staff training on data protection
• Strict access controls limiting information access to assigned team members only

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services to you
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Objection: Object to processing of your information for direct marketing
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner

To exercise these rights, please contact us using the information provided below.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. When you first visit our site, you will see a cookie consent banner allowing you to choose which types of cookies you accept.

10.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled and do not require consent.
• Analytics Cookies: Help us understand how visitors interact with our website. These are only set with your explicit consent.
• Marketing Cookies: Used to deliver relevant advertisements and track their performance. These are only set with your explicit consent.

10.2 Managing Your Cookie Preferences

You can manage your cookie preferences at any time by:

• Clicking the "Customize" button in the cookie banner when you first visit
• Clearing your browser cookies (which will reset your preferences)
• Using your browser settings to block cookies

Note that disabling certain cookies may affect the functionality of our website.

11. Third-Party Services

Our website and services may contain links to or integrations with third-party services, including:

• Calendly: For appointment scheduling (Privacy Policy)
• WhatsApp: For customer communication (Privacy Policy)
• Facebook/Instagram: Social media links (Privacy Policy, Instagram Privacy Policy)
• Cloudflare: Website security and performance (Privacy Policy)

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page with a revised "Last updated" date
• Sending an email notification to active clients

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Data Breach Notification

In the unlikely event of a data breach that poses a risk of serious harm, we will:

• Promptly assess the breach to determine if notification is required
• Notify affected individuals as soon as practicable if serious harm is likely
• Notify the Office of the Privacy Commissioner if required
• Take immediate steps to contain the breach and prevent further unauthorized access
• Review and improve our security measures to prevent recurrence

16. Privacy Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to complain to the Office of the Privacy Commissioner: